Returns

Request a return

Tell us what you need to send back and why. We will confirm what happens next, including any collection arrangements and charges, before anything is booked.

Have this to hand

  • Your order number
  • The product name or SKU
  • Photos, if the item is damaged or faulty
  • Whether the item has been used or installed
  • The collection address and any access limits

Before you start

Why are you returning it?

  • Damaged in transit or faultySend photos with your request. We arrange collection or a replacement.No charge to you
  • Wrong item suppliedIf we sent the wrong product, we put it right and cover the collection.No charge to you
  • No longer neededUnused, uninstalled and in as-new condition with original packaging.Charges may apply

The process

How it works

  1. 01 Complete the return request form below
  2. 02 We check the order and confirm what applies to your specific item
  3. 03 We agree a collection date, or you arrange return carriage
  4. 04 The item is inspected on arrival and your refund is processed

Charges

What may be deducted

Where an item is faulty, damaged in transit or not what you ordered, you will not be charged. The following may apply where an item is being returned because it is no longer wanted.

  • Original carriageThe delivery cost paid on the original order may not be refunded.
  • RestockingA restocking charge may apply, particularly on made-to-order and steel tanks.
  • CollectionCollection is chargeable, and the cost depends on size, weight and site access.
  • ConditionUsed, installed or damaged items may be refused, or accepted at a reduced value.

We may not be able to refund the original carriage costs paid, and further charges for restocking and collection may apply before your refund is processed.

If goods have been used, installed, or are returned in less than 100% as-new condition and we agree to take them back, further costs may apply.

Read the full returns terms

Return request

Start your return

Thank you for your enquiry to return your order. Complete the form and our team will come back to you with next steps.

About 3 minutes · Reviewed within 2 working days

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