Contact Us

We offer either a courier delivery or collection (if you would like to collect, please contact us first to make sure the product you are wishing to collect is available). Please Note - Collection is unfortunately not available from our Minehead Offices.

For the majority of our tanks they come with a Free Tail lift delivery (where the tank is lowered off the delivery vehicle), however if a HIAB delivery is required or there is an issue with access, please give us a ring to find out options available and any costs if applicable.

At Fuel Tank Shop we take customer service very seriously and pride ourselves on our amazing feedback and delivery record.  The delivery of a tank can be the confusing bit as each manufacturer offer a slightly different service and lead time.  Our Fuel Tank Shop sales team will discuss the various options with you to make this as stress free as possible, but as a guideline here are the general delivery lead times and delivery options available to you as a valued Fuel Tank Shop customer.

Tank Guideline Lead Times:

Standard tank deliveries are "kerbside".  Positioning of your tank will be the responsibility of the customer/installer.

Some deliveries will be made via an Articulated Lorry (Artic).  If your delivery address, access to your delivery address and/or the surrounding roads cannot accept an Articulated Lorry please ensure we are aware of this so that an alternative delivery, if possible, can be sourced.  Off-loading of the tanks may also be required by the customer.  

Please advise us if you are unable to off-load so alternative arrangements, if possible, can be made.

Tank Delivery Options:

TAIL LIFT Delivery: Available at NO EXTRA cost for most tanks up to 2500 litres.

HIAB Delivery: Available at EXTRA cost for steel tanks, Deso and Titan tanks. 

We will make every effort to deliver on the expected delivery date and will communicate with you the information that is given to us by the manufacturer and their haulage company.  We cannot accept any charges or compensation claims arising from late or failed deliveries.  We do not recommend booking engineers or fuel deliveries pending your delivery.

Accessory Guideline Lead Times:

Most accessories will be delivered within 1-3 working days. If you require them quicker, we can on occasions offer a next day service (please contact us to discuss). If the item(s) are out of stock we will advise you of the expected lead time and you will of course have the opportunity to cancel with a full refund.

Nationwide Delivery: We can arrange for all accessory items to be delivered Nationwide, however Scottish Islands, Channel Islands and IOM may incur further postage costs, please enquire for details. We can only deliver tanks to the mainland (not Scottish Islands, Channel Islands and IOM).  We will happily deliver a tank to to a forwarding agent for you.

Majority of items collection is available, however, not all products are available in one location. Please contact us to find out where you can collect before placing your order.

Sorry, we only deliver on weekdays.

This may be possible depending on how far your order has been processed. Please contact us as soon as you can so we can try and avoid any costs already incurred being passed onto you.

It’s always best if you can be at the delivery address for delivery. Not only to check the goods before signing for them but also to avoid any re-delivery charges that may apply.

For smaller orders delivered by Royal Mail or other courier services, the delivery driver will leave a card at the address with details on how to proceed with collecting from their nearest depot or arranging the re-delivery.

For larger items which are delivered by a pallet service, this may incur an additional delivery charge to re-arrange the service. Please contact our sales team if you need more information on re-arranging a delivery.

Some products are available on a next day service, cut off times vary. Please contact us for more details.

Each product has their own specific lead time, which is the time it takes from placing your order until it is delivered to your chosen address. This includes manufacturing and processing times. The lead times can be found on the product page.

We try to update the lead times weekly, however if the lead times changes and you have placed an order, we will contact you as soon as we can.

If you require a product sooner than the lead time advertised, please give the sales team a ring to see if we can accommodate this for you.

1. Please check the estimated lead time on the items you have purchased. You can usually find this on the website product page or on your order confirmation. If your order is still within this time frame it should be delivered soon, however for peace of mind, we can check delivery dates for you, just give us a call.
2. Contact us

If your estimated delivery date has passed, please get in touch with our sales team and we will be happy to assist with your enquiry.